Política de envío

SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

A. The time frame of an order delivery is divided into two parts:

· Processing time: 1-3 Days

· Shipping time: 1~10 Days

B. Shipping methods: Fedex/UPS/USPS

C. Shipping fee: free shipping for standard shipping(Fedex/USPS) in USA, and 20$ for 1 business day shipping, detailed shipping time and fee can be viewed in the following chart.

SERVICE	Fedex	UPS EXPRESS	USPS PM	MEXICO AND CANADA	INTERNATIONAL
TIME FRAME	2 BUSINESS DAYS	1 BUSINESS DAY	3-5 BUSINESS DAYS	2-5 BUSINESS DAYS	7-10 BUSINESS DAYS
COST	0	$20	0	$30	$60

 

We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. 

Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******

*************ALL NON-DOMESTIC AND INTERNATIONAL ORDERS: There is a Customs fee that can be requested by the postal service upon delivery/receipt of the package. Customers may be subject to a 35% Duty/Customs fee(or higher as per latest government policy) based on the total order value. Her Hair Company is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details. *****************

ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Her Hair Company has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 2 business days of placing your order, email Her Hair Company at Info@herhaircompany.com. Please, have your order number prepared when you email.

We do not ship on weekends, holidays, and in the occurrence of a natural disaster.

BACKORDERS

Rare, but if a backorder occurs on your item(s); you will be placed on a priority waitlist. We will immediately ship item(s) upon arrival. To add, we will contact you by phone or email with the estimated arrival date. If we are unable to ship the backordered item(s) in a reasonable length of time of 7 to 10 business days, we will contact you immediately and offer you an option of a full payment refund.