Contact Us

We’re here to help with order questions, product selection, shipping, returns, exchanges, and store policies.

Email Customer Care

Email us at info@herhaircompany.com. For help with an existing order, include your full name, order number, and a clear description of the issue so our team can assist you efficiently.

Our Customer Care team generally responds within 1–2 business days. Response times may be longer during weekends, holidays, major promotions, or periods of unusually high message volume.

For damaged, defective, incorrect, or materially different items, contact us within 3 business days of the carrier-confirmed delivery date and include clear photos or video. Do not wash, install, cut, color, brush, comb, unravel, or otherwise alter the product before the issue is reviewed.

Returns and exchanges require written authorization. Do not send products to the sender address on the original package or to the company’s registered business address. Review our Return & Exchange Policy before sending any product.