Frequently Asked Questions

Virgin hair is human hair in its natural state—no chemical processing, no coloring, and cuticles remain intact. All hair sold by Her Hair Company is virgin hair.

Measure from the weft (start at 0) to the ends. For wavy/curly textures, gently pull the hair straight and measure from the weft to the tips. Bundles may not measure exactly while still wrapped due to tension.

Yes. Virgin hair can be styled with heat tools (straighten, curl, crimp, etc.) like your natural hair. To reduce dryness and breakage, use a heat protectant, keep hair moisturized, and protect it while sleeping.

We recommend that any chemical services (coloring, lifting, bleaching) be performed or supervised by a licensed professional. Chemical processing can damage the cuticle and may cause dryness, shedding, breakage, tangling, or matting.

Once hair is altered, we are not responsible for performance changes caused by chemical services.

Minimal shedding is normal for human hair. Our reinforced machine wefts are designed to minimize shedding. For best results, consider sealing your wefts to further reduce shedding.

Our weft sealer is available here. The product page includes a “How To” video.

With proper care, our extensions can last through multiple installs. Many customers enjoy 6–8 months of wear on average.

Learn more about caring for your hair here.

Co-washing means washing with conditioner. It helps maintain moisture and can extend the life of your extensions. We recommend co-washing weekly with a moisturizing conditioner and using warm (not hot) water.

Hair may respond differently depending on texture and products. Avoid ingredients that can strip moisture (e.g., harsh sulfates) and focus on hydration. As a general routine: co-wash weekly, shampoo bi-weekly to remove buildup, and deep condition as needed.

Because everyone’s routine is different, results can vary. Many customers like brands such as Crème of Nature, Carol’s Daughter, Cantu, and As I Am. Your hair may respond differently, so start with moisture-focused products and adjust as needed.

Need help building a routine? Email us at info@herhaircompany.com.

Bundle quantity depends on your desired length and fullness. All bundles have the same weight (3.3 oz), but longer lengths have shorter wefts.

• Standard sew-in: 3–4 bundles
• 18” and longer: 4–5 bundles for a fuller look
• With extra volume: 4–5 bundles or 4 bundles + a closure

A closure is a great option if you want a protective style with no leave-out.

Standard processing time is 48–72 hours before shipment. Processing may take longer during sales or holidays. Delivery time depends on the shipping method selected at checkout.

No shipments are processed on weekends or holidays.