Shipping policy
Shipping Policy
Last updated: July 29, 2026
Her Hair Company provides domestic and international shipping through trusted carriers such as FedEx, UPS, and USPS. Available shipping methods, estimated delivery times, and final shipping charges are displayed at checkout before payment.
Please review your shipping address, contact information, selected service, and estimated delivery timeframe carefully before submitting your order.
Shipping at a Glance
- U.S. Standard Shipping: Free on qualifying orders of $200 or more.
- U.S. orders under $200: Available shipping rates are calculated and displayed at checkout.
- U.S. delivery: Generally estimated at approximately 2 business days after shipment.
- Order processing: Generally 24–48 business hours before shipment.
- Weekend and holiday processing: Orders are not normally processed or shipped on weekends or recognized holidays.
Shipping promotions and free-shipping qualifications may be subject to destination, order value, eligible products, and other stated promotional conditions. The final shipping eligibility and charge displayed at checkout will control.
Total Delivery Time
Your total delivery time consists of two separate periods:
Total delivery time = processing time + carrier transit time.
Processing time begins after your order and payment have been successfully received and any required order verification has been completed. Carrier transit time begins after the package has been accepted by the shipping carrier.
Business days generally mean Monday through Friday and exclude weekends, carrier holidays, and recognized public holidays.
Order Processing
Most in-stock orders are prepared for shipment within 24–48 business hours.
Processing may take longer during:
- Major sales and promotional events.
- Weekends and holidays.
- Periods of unusually high order volume.
- Payment, address, or fraud-verification reviews.
- Product availability or inventory issues.
- Severe weather, carrier interruption, or other events outside our reasonable control.
Orders placed on Friday, Saturday, Sunday, or a holiday will normally begin processing on the next available business day.
Processing time is separate from the delivery estimate shown for the selected shipping service.
Estimated Shipping Times and Costs
| Destination or Service | Estimated Transit Time After Shipment | Shipping Cost |
|---|---|---|
| United States Standard Shipping | Approximately 2 business days | Free on qualifying orders of $200 or more. Rates for orders under $200 are displayed at checkout. |
| United States Express Shipping | Approximately 1 business day | Currently $20 where available |
| Canada and Mexico | Approximately 2–5 business days | Currently $30 where available |
| Other International Destinations | Approximately 7–10 business days | Currently $60 where available |
All timeframes are estimates rather than guaranteed delivery dates. Available services and final charges may vary based on the destination, order contents, carrier availability, remote-area surcharges, promotions, and other shipping conditions.
The shipping options and final cost displayed at checkout are the applicable options for your order.
Express and Time-Sensitive Orders
Express shipping changes the carrier transit service but does not eliminate order processing time.
An express or expedited shipping selection does not guarantee delivery on a specific date unless that guarantee is expressly provided in writing by Her Hair Company.
If you are ordering for an appointment, event, birthday, vacation, or other time-sensitive occasion, please order early enough to allow for processing and unexpected carrier delays.
Her Hair Company is not responsible for appointments, travel plans, events, or other costs affected by a carrier or weather delay.
Shipping Carriers
Her Hair Company may use FedEx, UPS, USPS, or another suitable carrier depending on the destination, shipping service, package requirements, and carrier availability.
We cannot guarantee that a particular carrier will be used unless a specific carrier service is expressly confirmed before shipment.
A signature may be required based on the order value, delivery destination, carrier requirements, or order-verification result.
Order Verification
Some orders may require additional verification before shipment, particularly when:
- The billing and shipping addresses do not match.
- The shipping address appears incomplete or incorrect.
- The order has an unusually high value.
- The payment or order is identified for additional fraud review.
- Information supplied by the payment provider requires confirmation.
We may contact you by email or telephone to confirm limited order, billing, shipping, or identity information.
Verification may delay processing. If required verification cannot be completed, Her Hair Company may cancel the affected order and issue an applicable refund to the original payment method.
Tracking Information
Once your order has shipped, a shipping confirmation email containing the tracking number will be sent to the email address submitted with the order.
Tracking information may take approximately 24–48 hours after shipment to begin displaying movement on the carrier’s website.
If your estimated processing period has passed and you have not received a shipping confirmation, please check your spam or junk folder before contacting us.
For tracking assistance, email info@herhaircompany.com and include your full name and order number.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
- Recipient name.
- Street address.
- Apartment, suite, unit, or building number.
- City, state, province, and postal code.
- Country.
- Valid email address and telephone number.
Please contact us immediately if you notice an address error. We will make reasonable efforts to assist, but address changes are not guaranteed once processing or shipment has begun.
Once a package has been transferred to the carrier, address changes or rerouting requests may need to be made directly with the carrier. Carrier address-correction, interception, rerouting, return, or reshipment fees may apply.
Her Hair Company is not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address supplied by the customer.
Changes and Cancellations
Orders may enter processing shortly after submission. To request an order cancellation or modification, email info@herhaircompany.com within one hour of placing the order. We will make reasonable efforts to assist, but approval is not guaranteed once processing has begun.
Once an order has shipped, it cannot be cancelled or modified. Address changes after shipment are subject to carrier availability and may result in additional fees or delays. After delivery, any eligible return or exchange request must follow the conditions and request window in our Return & Exchange Policy.
International Orders, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, value-added tax, or other charges imposed by the destination country or local authorities.
These charges:
- Are not included in the product price or standard shipping charge unless expressly shown at checkout.
- Are determined by the destination country, customs authority, carrier, and applicable law.
- May vary based on the order value, product classification, country of origin, and destination.
- Are generally the responsibility of the recipient.
Her Hair Company does not control or guarantee the amount of customs duties, taxes, or import fees. Please contact your local customs authority or delivery carrier before ordering if you need an estimate.
Customs inspection or clearance may extend the estimated delivery time.
Carrier Delays
Delivery estimates may be affected by circumstances outside our reasonable control, including:
- Severe weather or natural disasters.
- Carrier service interruptions.
- Holiday shipping volume.
- Customs inspections or clearance delays.
- Government restrictions.
- Incorrect or incomplete addresses.
- Failed delivery attempts.
- Local service disruptions.
Once a package is in transit, the carrier controls its transportation and delivery schedule. Her Hair Company will provide reasonable assistance with eligible carrier inquiries but cannot guarantee a revised delivery date.
Lost Packages
If tracking shows that a package is delayed in transit, has stopped moving, or may have been lost, please contact us at info@herhaircompany.com.
Please include:
- Your full name.
- Your order number.
- Your tracking number.
- A brief description of the issue.
We may ask the carrier to open a trace or investigation. Carrier investigations can require several business days, and a replacement or refund cannot be guaranteed until the investigation has been completed and the relevant facts have been confirmed.
If the carrier confirms that an eligible package was lost in transit, Her Hair Company will review the case and provide an appropriate resolution, which may include replacement or refund, subject to product availability and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows “Delivered” but you cannot locate the package, please:
- Confirm that the shipping address on your order is correct.
- Check all entrances, mailrooms, parcel lockers, reception desks, and safe delivery locations.
- Ask household members, neighbors, building staff, or front-desk personnel whether they accepted the package.
- Allow up to one additional business day, as some carriers may mark a shipment delivered shortly before final delivery.
- Contact the carrier using the tracking number.
If the package is still missing, contact us promptly so we can determine whether a carrier inquiry is available.
A carrier scan marked “Delivered” does not automatically guarantee a refund or replacement. Each claim will be reviewed using the order information, delivery scan, address, carrier findings, and other available evidence.
Damaged Packages or Incorrect Items
If your package arrives visibly damaged, photograph the outer packaging, shipping label, internal packaging, and affected products before discarding anything.
If you receive an incorrect, damaged, defective, or materially different product, contact us within 3 business days of the carrier-confirmed delivery date and follow the claim requirements in our Return & Exchange Policy.
Please do not wash, install, cut, color, brush, comb, unravel, or otherwise alter the product before the issue has been reviewed.
Refused, Undeliverable, and Returned-to-Sender Packages
Please do not refuse a shipment or instruct a carrier to return it without first contacting Her Hair Company.
A refused, unclaimed, undeliverable, or returned-to-sender package is not automatically treated as an approved cancellation or return.
When a package is returned because of an incorrect address, refusal, failed delivery, unpaid customs charges, or another issue not caused by Her Hair Company:
- Original shipping charges may be non-refundable.
- Carrier return, customs, address-correction, and handling fees may be deducted from an eligible refund.
- The customer may be responsible for any reshipment cost.
- Reshipment will not occur until the package has been returned and any required charges have been paid.
Refund eligibility for returned-to-sender packages is also subject to our Return & Exchange Policy.
For customer-preference returns, original outbound shipping is non-refundable and the applicable outbound shipping cost may be deducted, including $10 for FedEx standard 2-business-day service or $20 for UPS express 1–2-business-day service.
Backorders and Inventory Delays
Although uncommon, an item may become unavailable after an order is submitted.
If an item is temporarily backordered, we will contact you with the available options and an estimated restock or shipment date.
If the affected item cannot reasonably be shipped within approximately 7–10 business days, you may be offered the option to:
- Continue waiting for the item.
- Select an available replacement.
- Cancel the affected item and receive an applicable refund to the original payment method.
Policy Updates
Her Hair Company may update this Shipping Policy to reflect changes to carriers, services, rates, fulfillment operations, promotions, or legal requirements.
The version published on this page at the time of your purchase will apply to your order, except where applicable law requires otherwise.
Contact Us
For questions about processing, tracking, delivery, or shipping claims, contact:
Her Hair Company Customer Care
Email: info@herhaircompany.com
Please include your full name and order number so our team can assist you efficiently.