Customer Service

Find answers, policies, and order-support information below. For assistance with an existing order, email info@herhaircompany.com and include your full name and order number.

Frequently Asked Questions
Shipping Information
Shipping Policy
Return & Exchange Policy
Terms of Service
Terms & Conditions
Privacy Policy
Contact Information
Legal Notice

Need Help With an Order?

Email info@herhaircompany.com with your full name, order number, and a clear description of the issue. For damaged, defective, or incorrect items, contact us within 3 business days of carrier-confirmed delivery and include clear photos or video.

Returns and exchanges require written authorization. Do not send products to the address shown on the original shipping label or to the company’s registered business address.