Shipping Information
Every Her Hair Company order ships from our U.S. warehouse. Here you’ll find our current processing times, shipping options, tracking information, and what to expect after placing your order.
Your payment is received and any required order verification is completed.
In-stock orders are normally prepared, inspected, packed, and ready to ship within 1–2 business days.
Transit time begins once your package has been accepted by the shipping carrier.
Shipping Times & Costs
The timeframes below refer to carrier transit after shipment. Processing time is separate.
| Destination / Service | Transit After Shipment | Shipping Cost |
|---|---|---|
| U.S. Standard Shipping | 2 business days | Free on qualifying orders of $200 or more. Rates for orders under $200 are shown at checkout. |
| U.S. Express Shipping | 1 business day | $20 where available. |
| Canada & Mexico | 6–10 business days | $30 where available. |
| Other International Destinations | 6–12 business days | $60 where available. |
Order Processing
Most in-stock orders are prepared for shipment within 1–2 business days after payment is successfully received and any required verification has been completed.
Processing may take longer during:
- Major sales or promotional events.
- Weekends and recognized holidays.
- Unusually high order volume.
- Payment, billing, address, or fraud-verification reviews.
- Temporary inventory or carrier interruptions.
- Severe weather or other events outside our reasonable control.
Express Orders
Express shipping shortens carrier transit time, but it does not remove the normal order-processing period.
If you are ordering for an appointment, event, trip, birthday, or another time-sensitive occasion, please order early enough to allow for processing and possible carrier delays.
A specific delivery date is not guaranteed unless Her Hair Company has confirmed that date in writing.
Tracking Your Order
Once your order ships, we’ll send a shipping confirmation email with your tracking number.
Tracking may take approximately 24–48 hours after shipment to begin showing carrier movement.
If your normal processing period has passed and you have not received a shipping confirmation, check your spam or junk folder before contacting us.
Order Verification
Some orders may require additional verification before shipment to help protect customers and Her Hair Company from unauthorized transactions.
Verification may be required for mismatched billing and shipping information, incomplete addresses, unusually high-value orders, or payment-provider reviews.
We may contact you by email or telephone to confirm limited order, billing, shipping, payment, or identity information.
Verification may extend processing time. If required verification cannot be completed, the affected order may be cancelled and any applicable refund issued to the original payment method.
Shipping Address
Please check your recipient name, street address, apartment or unit number, city, state, postal code, country, email, and telephone number before placing your order.
Contact us immediately if you notice an error. We will make reasonable efforts to help, but changes cannot be guaranteed once processing or shipment has begun.
After shipment, address changes or rerouting may need to be arranged directly with the carrier and may result in additional fees or delays.
International Orders
International orders ship from our U.S. warehouse and may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, customs authority, or carrier.
Unless specifically included at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Her Hair Company does not determine or control customs charges. The amount may vary based on the destination, order value, product classification, country of origin, and applicable local rules.
Customs inspection or clearance may extend delivery beyond the stated transit window.
Carrier Delays
Delivery may be affected by weather, holidays, customs delays, carrier interruptions, government restrictions, incorrect addresses, failed delivery attempts, or other circumstances outside our reasonable control.
Once a package is in transit, the carrier controls its transportation and final delivery schedule.
Her Hair Company will provide reasonable assistance with eligible carrier inquiries, but we cannot guarantee a revised delivery date.
Lost or Delayed Packages
If tracking stops updating, shows an unusual delay, or indicates that the package may be lost, contact us with your order number and tracking number.
We may request a carrier trace or investigation. Carrier investigations can take several business days.
A replacement or refund cannot be confirmed until the investigation and available shipping evidence have been reviewed.
Package Marked as Delivered but Not Found
If tracking shows “Delivered” but you cannot locate your package:
- Confirm that the shipping address on your order is correct.
- Check entrances, parcel lockers, mailrooms, reception desks, and other safe delivery locations.
- Ask household members, neighbors, building staff, or front-desk personnel.
- Allow one additional business day, as carrier scans may occasionally appear shortly before final delivery.
- Contact the carrier using your tracking number.
If the package is still missing, contact us so we can determine whether a carrier inquiry is available.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, email info@herhaircompany.com within 3 business days of the carrier-confirmed delivery date .
Include your full name, order number, a clear description of the issue, and clear photos or video showing the product, packaging, labels, and shipping label.
If the issue is verified as a Her Hair Company error, we will provide approved return instructions and an appropriate resolution under our Return & Exchange Policy .
Backorders
Occasionally, an item may become temporarily unavailable after an order is placed.
If this happens, we will contact you with available options and an estimated restock or shipment date.
If the item cannot reasonably ship within approximately 7–10 business days, you may be offered the option to continue waiting, select an available replacement, or cancel the affected item for an applicable refund to the original payment method.
Cancellations & Changes
To request an order cancellation or modification, contact us within one hour of placing your order.
We will make reasonable efforts to help, but cancellations and modifications are not guaranteed once processing has begun.
Orders that have already shipped cannot be cancelled or modified.
After delivery, eligible return or exchange requests must be submitted within 3 business days of the carrier-confirmed delivery date and follow our Return & Exchange Policy .
Customer-preference returns are not free and require the customer to pay return shipping.
Need Help With Your Order?
Contact Her Hair Company Customer Care and include your full name and order number so we can assist you efficiently.
Email: info@herhaircompany.com
For complete shipping terms, please review our Shipping Policy .