Privacy Policy

Privacy Policy

This Privacy Policy describes how personal information is collected, used, and shared when you visit or make a purchase from https://www.herhaircompany.com/ (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. We may update this policy from time to time by posting a revised version on this page. Changes take effect when posted.

1) Information We Collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form.

A. Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we may collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

Technologies used to collect Device Information include:

  • Cookies – data files placed on your device, often including an anonymous unique identifier.
  • Log files – record actions on the Site and collect data such as IP address, browser type, referring/exit pages, and timestamps.
  • Web beacons / tags / pixels – electronic files used to record information about how you browse the Site.

B. Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information such as your name, billing address, shipping address, payment information (processed via PayPal and/or other payment processors made available at checkout), email address, and phone number. We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

2) How We Use Your Personal Information

We use Order Information to fulfill orders placed through the Site, including processing payment, arranging shipping, and providing invoices and order confirmations. We also use Order Information to:

  • Communicate with you and provide customer support
  • Process transactions and send transactional notices
  • Screen orders for potential risk or fraud
  • Resolve disputes, troubleshoot issues, and enforce our policies
  • Provide marketing communications (when consistent with your preferences and applicable law)

We use Device Information to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the Site, such as generating analytics about how customers browse and interact with the Site, and evaluating the success of marketing campaigns.

3) Sharing Your Personal Information

We do not sell or rent your personal information. We share your Personal Information with third parties only as described in this Privacy Policy, including:

We may also share Personal Information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas or court orders), or protect our rights.

4) Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit: Network Advertising Initiative (NAI) .

You can opt out of targeted advertising by:

5) Cookies

Cookies are small data files stored on your device that help websites function and remember preferences. We use cookies and similar technologies to operate the Site, personalize content, understand usage, measure promotional effectiveness, and help prevent fraud.

  • Session cookies expire when you close your browser.
  • Persistent cookies remain until deleted or expire.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on the Site. For more information about cookies and how to disable them, visit: allaboutcookies.org.

6) Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

7) Your Rights (EEA/UK Residents)

If you are a European resident, you may have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us using the information below.

We process your information to fulfill contracts we might have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

8) Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal and operational requirements.

9) Minors

The Site is not intended for individuals under the age of 18.

10) Security

We take reasonable measures to protect your personal information using physical, electronic, and procedural safeguards. However, no method of transmission over the Internet or electronic storage is 100% secure.

11) Photo & Content Submissions (Photo Blast Disclaimer)

If you send us photos featuring you, our products, or tools used, you grant Her Hair Company a license to use such content for promotional purposes, including marketing, social media, newsletters, and our website, without royalty or compensation.

Photos should be high quality and must not contain third-party watermarks. We may add a watermark to help prevent unauthorized copying. We will not use customer photos to harass or embarrass any customer.

We may use the hashtag #HerHairCompany to identify brand-related posts.

12) Contact Us

For more information about our privacy practices, questions, or complaints, please contact us by email: info@herhaircompany.com.