Privacy Policy
Last updated: July 29, 2026
This Privacy Policy explains how HER HAIR SLAY INC, doing business as Her Hair Company (“Her Hair Company,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit HerHairCompany.com, make a purchase, create an account, contact Customer Care, submit content, join a program, or otherwise interact with us online or offline.
This Privacy Policy is a notice about our information practices. It does not replace any consent that may be required under applicable law.
1. Who Is Responsible for Your Information
Legal business name: HER HAIR SLAY INC
Trade name: Her Hair Company
Email: info@herhaircompany.com
Registered business address:
16192 Coastal Highway
Lewes, Delaware 19958
United States
This registered business address is not a retail store, Customer Care location, fulfillment warehouse, or authorized return address. Do not send returns or other packages to this address without written authorization.
2. Personal Information We Collect
The information we collect depends on how you interact with us and may include the following categories.
A. Contact and Account Information
- Name, email address, telephone number, billing address, and shipping address.
- Account login information, account preferences, saved addresses, and order history.
- Information you provide when contacting Customer Care or completing a form.
B. Order and Transaction Information
- Products viewed, added to cart, ordered, returned, exchanged, or reviewed.
- Order number, payment status, discounts, shipping method, tracking information, and transaction history.
- Payment-related information processed by Shopify and other payment providers available at checkout.
- Fraud-prevention, billing-verification, chargeback, and dispute information.
Full payment-card details are generally processed directly by payment providers and may not be fully available to Her Hair Company.
C. Device, Usage, and Network Information
- IP address, browser type, device type, operating system, language, time zone, and approximate location derived from IP address.
- Pages viewed, products viewed, searches, clicks, referring pages, session activity, cart activity, and interaction with emails or advertisements.
- Cookie identifiers, advertising identifiers, log files, pixels, tags, web beacons, and similar technologies.
D. Communications and Marketing Information
- Email, text-message, social-media, and Customer Care communications.
- Marketing preferences, consent records, unsubscribe requests, and advertisement interactions.
- Survey responses, product-selection questions, and feedback.
E. Reviews, Photos, Videos, and Program Applications
- Product reviews, ratings, photographs, videos, testimonials, comments, and social-media submissions.
- Professional Stylist Program applications, business details, portfolio or social links, and professional licenses or certifications submitted for verification.
- Information included in creator, stylist, media, wholesale, or partnership inquiries.
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you place an order, create an account, complete a form, submit a review, join a program, communicate with us, or provide content.
- Automatically through cookies, pixels, analytics tools, log files, and similar technologies when you use the Site.
- From service providers such as Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics providers, marketing platforms, and review platforms.
- From public sources when you tag Her Hair Company, publish brand-related content, or provide public professional or social-media information.
4. How We Use Personal Information
We may use personal information to:
- Process payments, fulfill orders, arrange shipping, provide tracking, and manage returns, exchanges, refunds, and cancellations.
- Create and manage customer accounts.
- Communicate about orders, products, services, applications, requests, and Customer Care matters.
- Verify orders, billing details, professional credentials, identity-related information, or account ownership when reasonably necessary.
- Detect, investigate, and prevent fraud, unauthorized transactions, abuse, security incidents, and policy violations.
- Operate, maintain, troubleshoot, personalize, and improve the Site, products, services, and customer experience.
- Measure Site activity, customer engagement, advertising performance, and marketing effectiveness.
- Send promotional emails, text messages, product updates, or advertisements where permitted by law and consistent with your choices.
- Administer reviews, loyalty features, surveys, promotions, stylist programs, creator relationships, and other business programs.
- Protect our legal rights, enforce store policies, respond to disputes, and comply with legal obligations.
5. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
- Contract: To process and fulfill an order or provide a requested service.
- Legitimate interests: To operate and improve our business, prevent fraud, secure the Site, provide Customer Care, and measure business performance.
- Consent: For certain cookies, marketing communications, content uses, or other activities where consent is required.
- Legal obligation: To meet tax, accounting, regulatory, consumer-protection, law-enforcement, or other legal requirements.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.
6. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
- Shopify, which provides our ecommerce platform, checkout, account, analytics, security, and related services.
- Payment processors and financial providers that authorize payments, process refunds, manage financing, or assist with fraud prevention.
- Fulfillment providers and shipping carriers that prepare, transport, track, deliver, return, or investigate packages.
- Cloud, hosting, security, technical, and Customer Care providers that support our Site and business operations.
- Analytics, advertising, social-media, and marketing providers that help measure activity, deliver communications, and display or evaluate advertisements.
- Review, form, survey, and content-management providers that collect or display customer submissions.
- Professional advisers such as attorneys, accountants, auditors, insurers, and consultants.
- Government agencies, courts, regulators, or law-enforcement authorities when disclosure is required or permitted by law.
- Parties to a business transaction involving a merger, acquisition, financing, reorganization, sale of assets, or similar corporate event.
Service providers may process information only for the services they provide to us or as otherwise permitted by their contracts and applicable law.
7. Targeted Advertising, Sale, and Sharing
We do not sell personal information for money. However, some privacy laws may define the use of advertising cookies, pixels, or similar technologies for cross-context behavioral or targeted advertising as a “sale,” “sharing,” or targeted-advertising disclosure.
Depending on your location and our active Site settings, you may opt out through the cookie banner, a “Your Privacy Choices” or data-sharing opt-out link displayed on the Site, supported browser privacy signals, or by contacting us at info@herhaircompany.com.
Where required by applicable law and supported by our privacy controls, we process recognized opt-out preference signals, including Global Privacy Control signals, as requests to opt out for the applicable browser or device.
8. Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, local storage, web beacons, and similar technologies for purposes including:
- Operating checkout, carts, accounts, security, and essential Site functions.
- Remembering preferences and personalizing Site content.
- Understanding traffic, navigation, product interest, and Site performance.
- Measuring marketing campaigns and advertisement performance.
- Displaying relevant advertising where permitted.
- Detecting fraud, abuse, and security threats.
You may manage non-essential cookies through the cookie banner or your browser settings where available. Blocking cookies may affect Site functionality, checkout, saved preferences, or account features.
Because browser-based “Do Not Track” signals are not interpreted consistently across the industry, the Site may not respond to every Do Not Track signal. We respond to legally recognized opt-out signals where required and technically supported.
9. Email and Text Marketing
Where permitted, we may send promotional emails or text messages based on your consent, purchases, account activity, or other lawful basis.
You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of promotional text messages by following the instructions in the message. Transactional messages relating to an order, account, security matter, or Customer Care request may still be sent when necessary.
10. Reviews, Photos, Videos, and Other Content
When you submit a review, photograph, video, testimonial, social-media post, or other content, we may collect and display the information you provide, including your displayed name, rating, product information, written feedback, image, video, social handle, and other content.
Publicly displayed submissions may be visible to other users and may be copied or shared outside our control. Do not submit information you do not want displayed publicly.
The license and usage terms that apply to submitted content are described in our Terms of Service. Personal information associated with the submission remains subject to this Privacy Policy.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide products and services, maintain business and transaction records, comply with tax and legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.
Retention periods vary according to the type of information, the reason it was collected, legal requirements, operational needs, security considerations, and whether an account, order, dispute, investigation, or business relationship remains active.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.
12. International Data Transfers
Her Hair Company and its service providers may process personal information in the United States, Canada, and other countries where service providers operate. These countries may have privacy laws that differ from those in your location.
Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers of personal information.
13. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission method, payment system, or storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account or personal information has been compromised.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to or a copy of personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information, subject to legal exceptions.
- Request restriction of or object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of targeted advertising or the sale or sharing of personal information as those terms are defined by applicable law.
- Appeal a decision concerning a privacy request where applicable.
- Receive equal service and not be unlawfully discriminated against for exercising a privacy right.
To submit a privacy request, email info@herhaircompany.com with the subject line “Privacy Request.” Include your name, email address, location, and the right you wish to exercise.
We may need to verify your identity and request before responding. Verification information will be used only for the request and related legal or security requirements. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification.
We may deny or limit a request when an exception applies, such as when information must be retained to complete a transaction, detect fraud, comply with law, maintain security, exercise legal rights, or preserve records.
California and Other U.S. State Residents
Residents of California and certain other U.S. states may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain sales, sharing, profiling, or targeted advertising. The availability and scope of these rights depend on applicable law.
EEA, United Kingdom, and Switzerland
Individuals in the European Economic Area, United Kingdom, or Switzerland may have rights of access, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also have the right to complain to the data-protection authority in your country or region.
15. Children and Minors
The Site is intended for adults and is not directed to children. You must be at least 18 years old, or the age of legal majority where you live, to place an order.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact info@herhaircompany.com so we can review and address the request.
16. Third-Party Websites and Services
The Site may contain links to third-party websites, social networks, payment services, financing services, review platforms, or other services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy, security, content, or practices.
Shopify’s privacy practices are described in its privacy policy at shopify.com/legal/privacy.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, Site features, service providers, technologies, legal requirements, or information practices.
The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated through the Site, email, or another appropriate method where required.
18. Contact Us
For privacy questions, complaints, or requests, contact:
Her Hair Company Customer Care
Email: info@herhaircompany.com
HER HAIR SLAY INC
16192 Coastal Highway
Lewes, Delaware 19958
United States