Hi sweetie, thx for shopping with her hair company. We deeply sorry for ur unpleasant experience with us. I do appreciate your honest comment which will definitely help us evolve in better way.
Speaking of the smell, it’s coming from the hot steam chamber used for texture process. As u know all of our hair is non-chemical processes. So the only way we use to do texture is hot steam chamber. Since it’s a complete sealed container, no ventilation system inside to ensure a vacuum chamber, there will be sort of smell generated inside of chamber, and recently due to the sales season, all facilities are working 100% load, all chambers are working 24/7, no time for air ventilation. That’s where the smell comes from.
But we guarantee u this smell is 100% safe, no damage to human being at all. As long as u can have time to keep those hair in open area for few hours, the smell will be gone.